FAQ
How do I contact OYB?
Email OffYourBackBJJ@gmail.com
IG: OffYourBackBJJ
Hours of operation: Mon-Friday 9AM - 5PM EST
What is your Return Policy?
All sales are final. There are no returns on bjj gis or rashguards or clothing. If we send the wrong size by mistake we will send you a packing label, ship the incorrect size back and we will send the correct size or issue a refund in that circumstance.. For even exchanges , if you ordered a size and are unhappy with it we will even exchange it, please ship the gi back and reach out to us first requesting the new size you want. We will send you the new size. This is one time only per gi. (Customer pays to ship back original size). Please ask us and also check our size chart to judge your correct size
No business is perfect, delays happen in shipping, production etc. Customer's who cannot wait for their product can get a refund minus 15% restocking fee.
We try to meet all lead times 3-6 weeks, but again that isn't possible 100% of the time. If lead time is going to go over 6 weeks and this isn’t a custom order, just a regular branded made to order item then we can process a refund if you absolutely cannot wait.
We guarantee you WILL get your order regardless of delays.
If you cannot wait a few weeks for an item that is made to order, we would honestly rather you not order, and we can provide many brands to you where in a few days you can have a Gi or Rashguard in hand.
HOW LONG DOES IT TAKE TO RECEIVE MY ITEMS?
Shipping / Handling time for in stock items is 72 hours. For out of stock items and items in pre-order as well as custom orders and made to order items, please expect 3-6 weeks for USA/CAN. Please be aware shipping delays do occur, material shortages can occur. If the expected lead time will go over 6 weeks we will let you know.
For BR or MX please allow an additional week. These are made in batches and quality work takes time and we appreciate your patience!
Do you offer discounts?
Please follow our IG for coupon codes and free giveaways! Also, message us on social media, catch us at the right time and you'll get some serious discounts!
OffYourBackBJJ
Do You Do Sponsorships?
NO. As of right now we are continuing to expand our customer base. In the near future we would like to sponsor someone dedicated to BJJ, and we would choose someone who is already a customer and knows our products and believes in them.
Do you make custom rashguards and gis?
Yes; please email the gmail address above with what you need and include any artwork you have and the quantity you need, and we will work with you on making it happen! Minimum order for rashguards and gi's to receive prices listed on our site is a quantity of 4. For just one custom rashguard the cost would be $55 and for one custom gi the cost would be $165 , both these quotes include free shipping in the US.
CAN YOU MAKE A SIZE NOT LISTED ON YOUR SITE?
Yes we can just message us on IG or email us! We can also do different size tops and bottoms so if you are an A1 Top but A2 Bottom, that isn't an issue, just reach out to us first.